Your documents pass through. They don't stay.

Here’s exactly what we collect, where it lives, who can see it, and how to make it disappear whenever you want. No legal fog — just the five things that actually happen to your data.

The life of your data, start to finish

Five stages. Nothing hidden in between.

Collected

Only what your request needs

When you submit a request we ask for the specific details and documents it requires — an ID proof for a form, a photo for an application, a certificate for a booking. We don’t collect anything beyond that scope, and we never ask for information a request doesn’t call for.

Stored

Encrypted, and only for as long as it takes

Your files sit with our cloud storage provider behind authentication, visible only to the staff actively working your request. Nothing is browsed casually and nothing is kept as a backlog once the job is done.

Never sold

Your documents stay yours

We do not sell, rent, or share your documents or personal details with third parties for marketing, analytics, or any purpose outside completing the request you asked for.

Payments

Handled by Razorpay, not by us

Every payment runs through Razorpay’s secure checkout. Your card and bank details are never received or stored on DocFlow servers — we only ever see that a payment was completed.

Deleted

Gone when you say so

You can request deletion of your account and every document tied to it at any time — just contact support. We remove it fully, not just from view.

What this means for you

You’re always in control

Ask what data we hold about you, in plain language.
Request a copy of your documents and details.
Ask us to correct anything that’s wrong or out of date.
Request full deletion of your account and files, at any time.
Withdraw consent for a request you haven’t completed yet.

Questions about your data?

Reach out to support and a real person will walk you through it — no ticket queue, no bot.

support@docflow.example